A fully digital, guided journey to anticipate repairs, reduce disputes and improve the customer experience.
Roissy, February 12, 2026 - Volkswagen Financial Services and Tchek announce the large-scale deployment of an innovative digital pre-inspection solution for end-of-lease vehicles, performed remotely through an intuitive web app. This milestone marks a major step forward in the collaboration initiated in October 2023 between the two partners and aligns with Volkswagen Financial Services’ strategy to deliver simpler, more transparent and fully digital customer journeys.
A 100% digital, simple and guided experience
A few weeks before vehicle return, drivers receive an SMS inviting them to carry out their own vehicle inspection directly from a smartphone or tablet, with no app download required. The web app guides users step by step through the photo capture process. Images are instantly analyzed by ALTO AI, Tchek’s artificial intelligence technology, to detect and classify damages.
A clear and objective report is then shared simultaneously with both the driver and the dealership, helping anticipate repairs and streamline the logistics of the vehicle return process.
Tangible and measurable benefits for all stakeholders
- Anticipation and transparency: drivers know the actual condition of their vehicle ahead of return.
- Reduced disputes: a prepared and documented return process limits disagreements.
- Optimized remarketing: repaired vehicles become available for resale faster.
- Economic impact: up to €300 average gain per vehicle observed during the first year.
- Operational efficiency: in 2024, Volkswagen Financial Services inspections were completed in an average of 6 minutes by drivers.
What they say
“This new milestone with Tchek reflects our commitment to providing our customers with transparent, accessible and high-performing tools to manage the end of their contract with confidence.”
— Paul Courtois, Chief Marketing Officer – Volkswagen Financial Services
“We are proud to strengthen our collaboration with Volkswagen Financial Services and to help simplify what is often a stressful moment for customers — the vehicle return — while delivering measurable ROI for our partner.”
— Anton Fert, CEO, Tchek
Proven, frictionless technology
Accessible from any browser (Chrome, Safari) with a minimum 3G connection, the solution requires no download. Thanks to ALTO AI, damage analysis is automated, rigorous and free from human bias. Each inspection follows a standardized protocol, ensuring consistency and impartiality. More than 95% of drivers who start the journey successfully complete it.
About Volkswagen Financial Services
Operating in Germany and across Europe, Volkswagen Financial Services provides financing and leasing solutions for both private customers and businesses, with a strong commitment to innovation and customer satisfaction.
Volkswagen Financial Services is a brand used by Volkswagen Bank GmbH, 15 avenue de la Demi-Lune, CS 3001 Roissy-en-France, 95735 Roissy Charles de Gaulle Cedex.
https://www.vwfs.fr/
About Tchek
Tchek is a French company specialized in AI-powered vehicle inspection solutions. Its ALTO AI technology detects damages, assesses severity, estimates repair costs and generates inspection reports, whether performed remotely or on site. Tchek is deployed across distribution networks, marketplaces, financial services, insurers and fleet operators.
With a 95% user satisfaction rate and damage detection accuracy reaching 95%, Tchek’s remote self-inspection solution is now a European market leader. Clients include Toyota France, Emil Frey, CGI Finance, BCA Remarketing and Volkswagen Financial Services France.
