FAQ Tchek

12 months by default, configurable per client, with deletion on request.

In the European Union, with GDPR-compliant processing.

Yes, in seconds, using your own price list and your own business logic: labour rates, paint, part prices, thresholds. The estimate reflects how you cost repairs, not a generic average.

95% recall on visible exterior damage, from photos or video, with ALTO AI 4.

Eight: English, French, German, Italian, Spanish, Dutch, Swedish and Norwegian. Your team and your customers each see the inspection in their own language.

A condition report covering everything your business needs: 360 degree photos of the vehicle, a damage list with type, severity and location, a comparison against a previous inspection, and the repair costing. Available as a PDF or as structured data via the API. If you need a specific field or format, tell us and we will adapt the output.

Yes. Check-out is compared against check-in, so only new damage appears. This is the core of any rental, lease-return or fleet handover workflow.

Yes. Interior condition elements and illuminated dashboard warning lights are covered.

Scratches, dents, rubs, chips, broken and missing parts. Each one is localised on the correct body part, with severity and depth assessed to indicate whether the part needs repair or replacement.

Yes. Images are analysed in the cloud, so the device needs to be online during capture.

The AI checks each image in real time for blur, angle, brightness and coverage, and asks the user to retake anything non-compliant. That is how we get consistent results from staff and end customers alike.

Any recent smartphone with a working camera. No minimum spec beyond that, and no app to download for self-inspection.

Yes, that is remote self-inspection. You send a link by SMS or email, they follow the guided tour on their own phone, and you receive the analysed report. User satisfaction on this flow runs at 95%.

2 to 3 minutes of capture for a full 360 degree exterior tour. Results are returned in seconds.

A smartphone or tablet with a camera and a browser. Nothing to install, nothing to buy. Your team opens the ALTO link, follows the guided photo tour, and the report comes back in seconds.

A guided photo tour on a smartphone or tablet. The app walks the user around the vehicle and checks every image in real time for angle, brightness, blur and coverage, so the AI always receives usable images. ALTO AI then analyses the set and returns a damage report in seconds. Around 2 to 3 minutes per vehicle, on any recent phone.

Yes. The platform adapts to your processes, and your interface can be configured to give each employee the access level their role requires.

Per inspection, with volume tiers and platform access. No hardware, no installation, no CAPEX. Talk to sales for a quote on your volumes.

Yes. We provide test credentials and documentation so your developers can validate the flow before going live.

Yes. Specific endpoints such as rim condition assessment, plate recognition and image enhancement can be consumed on their own.

Yes. ALTO AI can clip the vehicle, replace the background, blur faces and plates, recognise the plate and enhance the image, so inspection photos double as ad-ready photos.

Yes. The whole experience is white-label: your logo, your colours, your domain, your report layout.

There is nothing to install. Your team opens the ALTO link on a phone or tablet and can inspect straight away. If you want ALTO AI wired into your DMS or fleet tool through our API, most clients go live within a few weeks.

Yes. Book a demo and we will run a live inspection with you, or give your team access so you can test ALTO AI on your own vehicles before committing. Write to us with your availability or book directly in our calendar.

Ask us and we will prepare a preliminary study for your volumes, including a return on investment calculation.

Via our REST API. You can trigger inspections, push customer and vehicle data from your DMS or fleet tool, and pull structured results back into your own interface. Request the integration documentation at hello@tchek.ai, and your developers can validate the whole flow in a sandbox before going live.

Yes. ALTO AI is decoupled from the capture device: it analyses raw images whatever produced them, whether that is your own mobile app, cameras already installed on your site, or a third-party inspection tool. You send the images through our API and receive the full structured analysis back: damage list with type, severity and depth, localisation on the correct body part, comparison against a previous inspection, and a repair estimate based on your own price list. The only real constraint is coverage and image quality. The AI needs the whole body visible across the set, in focus and reasonably lit. If your current flow cannot guarantee that, we can supply our guided capture SDK so users are corrected in real time, or run a test on a sample of your existing images so you can see the results before integrating anything. Ask for the documentation at hello@tchek.ai.

Yes. Validate or remove detected damage in a few clicks, and add damage or photos manually. Reports can display the AI confidence level and damage dimensions if you want your team to see them.

No. Tchek is software only. ALTO AI runs on the smartphones and tablets your teams already have, or through our API on images produced by your own capture flow. No scanner, no installation, no CAPEX.

Everything runs from the dashboard in your Tchek interface: alerts, analysis results, sharing and annotation, centralised in one place.

Yes. The interface is built for everyday operational use rather than for specialists, and onboarding includes training material for your teams. Your account contact stays available as your usage grows.

Onboarding with a dedicated contact, and training material so your teams are autonomous on the platform.

You can reach Tchek support from 9am to 12pm and 2pm to 6pm, Monday to Friday.